Return & Refund Policy | Discount Dollar Australia

At Discount Dollar Australia, customer satisfaction is important to us. We want you to feel confident when shopping for affordable household products, kitchenware, cleaning supplies, party items, pet accessories, and everyday essentials online in Australia.

We provide a 7-Day Satisfaction Guarantee on eligible products purchased through our store.

If for any reason you are unable to use the product you purchased, you may return the item within 7 days of receiving your order for a refund of the purchase price, excluding delivery and shipping fees.

Please note:

Refunds are not available for change of mind purchases after the 7-day period
Shipping and handling charges are non-refundable
Products must be returned in original condition and packaging
Returned items must not be used, damaged, or altered
A 10% restocking fee may apply for non-faulty returned items

We reserve the right to refuse returns that do not meet our return conditions.

How to Return an Item

To organised a return, please contact our Customer Care Team before sending any products back.

Contact Details

📞 (02) 9757 1909
📧 dd@discountdollar.com.au

Please keep the following information ready:

Order Number
Product Name
Reason for Return
Photos (if item is damaged or faulty)

Once approved, our team will provide you with a Returns Authorization Number and return instructions.

Return Shipping Information

Customers can return products using:

Their own courier or freight company
A collection service organised by Discount Dollar Australia

If we arrange the return freight on your behalf, the applicable return shipping charges will be deducted from the refund amount unless the item is confirmed faulty or incorrect.

Additional shipping fees may apply for:

Re-delivery requests
Address changes after dispatch
Parcel redirection requests

Faulty, Damaged or Incorrect Items

If you receive a faulty, broken, damaged, or incorrect product, please contact us as soon as possible.

We believe many issues can be resolved quickly through our customer support team via phone or email.

If the issue is confirmed to be our fault:

We will provide a replacement item or suitable resolution
Return shipping and replacement shipping costs will be covered by us
We will work quickly to resolve the issue

Refund Processing

Approved refunds are generally processed within 3–7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used during checkout.